Refund Policy

Last Updated: January 2025

IMPORTANT: Please read this Refund Policy carefully before purchasing our services. This policy outlines the conditions under which refunds may be requested and processed.

1. Overview

At FreightAdvisory, we are committed to providing high-quality freight transport consulting and training services. This Refund Policy explains our policies regarding cancellations, refunds, and related matters for all services purchased through our website at iamtimmacom.site.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. General Refund Eligibility

Refund eligibility depends on several factors, including:

3. Service-Specific Refund Terms

3.1 Fleet Management Consulting ($2,499)

Cancellation Timing Refund Amount
Before initial consultation (within 7 days of purchase) 100% refund minus $150 processing fee
After initial consultation but before detailed assessment 50% refund
After detailed assessment has been delivered No refund available

3.2 CDL Training Program ($3,999)

Cancellation Timing Refund Amount
Before training starts (7+ days notice) 100% refund minus $200 administrative fee
Within 7 days before training starts 75% refund
After training has commenced (first week) 50% refund
After completing more than 25% of program No refund available

Note: Students dismissed for safety violations or misconduct are not eligible for refunds.

3.3 Compliance Advisory ($1,799)

Cancellation Timing Refund Amount
Within 48 hours of purchase (before audit begins) 100% refund minus $100 processing fee
After audit has begun but before report delivery 25% refund
After compliance report has been delivered No refund available

3.4 Route Optimization Service ($1,999)

Cancellation Timing Refund Amount
Before software implementation (within 5 days of purchase) 100% refund minus $125 setup fee
After implementation but within first 14 days 50% refund
After 14 days or after first optimization cycle No refund available

3.5 Safety Training Package ($2,799)

Cancellation Timing Refund Amount
Before training sessions begin (5+ days notice) 100% refund minus $175 administrative fee
Within 5 days before training begins 70% refund
After first training session Pro-rated refund based on sessions attended
After 50% of sessions completed No refund available

4. How to Request a Refund

To request a refund, follow these steps:

  1. Submit a written request via email to the contact information provided below or through your account portal
  2. Include the following information:
    • Full name and contact information
    • Order number and date of purchase
    • Service(s) purchased
    • Detailed reason for refund request
    • Supporting documentation (if applicable)
  3. Allow 5-7 business days for review and processing of your request
  4. Receive confirmation of approval or denial via email

5. Refund Processing Timeline

Once a refund is approved:

You will receive an email confirmation once the refund has been processed. Please contact your financial institution if you do not see the refund within the expected timeframe.

6. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

7. Rescheduling and Transfers

7.1 Rescheduling Services

If you need to reschedule rather than cancel:

7.2 Transferring Services

Services may be transferred to another individual in the following cases:

8. Company-Initiated Cancellations

If we cancel or postpone services due to circumstances on our end, you are entitled to:

Company-initiated cancellations include:

9. Partial Refunds and Pro-Rating

For multi-session training programs, partial refunds may be calculated on a pro-rated basis:

10. Special Circumstances and Exceptions

We may consider refund requests outside these standard policies in cases of:

Such requests will be reviewed on a case-by-case basis by our management team. Additional documentation may be required.

11. Chargebacks and Disputes

If you have an issue with a charge, please contact us directly before initiating a chargeback with your financial institution. Initiating a chargeback:

We are committed to resolving billing disputes fairly and promptly through direct communication.

12. Satisfaction Guarantee

While we stand behind the quality of our services, we do not offer a general "satisfaction guarantee" beyond the specific refund terms outlined in this policy. This is because:

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your refund rights for that specific transaction.

14. Questions and Disputes

If you have questions about this Refund Policy or wish to dispute a refund decision:

  1. Contact our customer service team using the information below
  2. Provide detailed information about your concern
  3. Allow 5-7 business days for a thorough review
  4. Request escalation to management if needed

We are committed to fair resolution of all refund-related issues.

15. Contact Information for Refund Requests

To request a refund or for questions about this policy, please contact us:

FreightAdvisory
35354 Velva Highway
Shanahanside, NY 65615-1929
United States

Phone: +1 346 324 4148
Registration #: 34630195

For refund requests, please email: Include "Refund Request" in the subject line with your order number.

Response Time: We respond to all refund requests within 5-7 business days.

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.